con los clientes y garantizar el cumplimiento de los acuerdos de nivel de servicio (SLA). Applications: getonbrd.com. Funciones... en gestión de servicios tecnológicos o cuentas de clientes. Conocimientos en gestión de SLA, liderazgo de equipos y control...
execution. - Lead vendor administration for strategic HR service providers (SLA management and issue escalation). - Manage...
service delivery metrics, SLA and quality. - Establish a customer specific operational status and reporting framework (using...
in accordance with NICE support process, procedures, contractual SLA’s - Document all interactions related to services requests... (SRs) in NICE Support System in accordance with SLA - Travel to customer sites when required in order to resolve product...
center metrics, such as Average Handle Time (AHT), abandonment rates, and SLA adherence. Provide actionable insights...
software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA...
, triage, or escalate as appropriate to meet and exceed SLA metrics. - Support and maintain key production systems, ensuring 7...
escalations and tier 2–3 level troubleshooting within defined SLA timelines. *Track, analyze, and resolve technical issues using...
-manage to meet deadlines and client SLA under pressure in a high-volume vigorous environment. - Fluent in English - Prior...
as appropriate to meet and exceed SLA metrics. - Support and maintain key production systems, ensuring 7/24 availability...