, ensuring timely execution and SLA adherence. - Act as a central point of contact for internal stakeholders including Sourcing...
; confirmations logged within 2448 hours. - SLA compliance on first-response and ticket resolution. - 1% error rate across rosters...
environments, largescale account management, and multisite operations Are you driven by operational excellence, SLA performance... closely with global stakeholders to define and execute site strategy, ensure SLA and KPI achievement, optimize cost efficiency...
monitoring; -Financial and BCP reviews; -Vendor exit strategies and SLA/KPI oversight; -Business Continuity Planning; -Data... Proficiency Minimum Required: Fluent Other Critical Skills Third-Party Risk Assessment Contract & SLA Oversight Risk...
in the E2E process are solved and appropriate visibility is provided · Create SLA with Support areas (taxes, Finance, IT...
interactions in CRM tool in accordance with SLA. Qualifications Excellent verbal and written communication skills in English...
). Working in accordance with NICE support process, procedures, contractual SLA’s Documenting all customer interactions in CRM... tool in accordance with SLA. Qualifications: Excellent verbal and written communication skills in English. Fast...