to help desk tickets in a timely manner, resolve problems effectively, and ensure escalations are initiated when...
for hardware, software, and network-related issues. Respond to help desk tickets in a timely manner and resolve problems...
reconciliations for accounts payable and receivable. Process expense reports, air travel tickets, and various payments, including...
Analysing helpdesk tickets to spot trends and underlying issues Providing technical support across the company (this may...
Analysing helpdesk tickets to spot trends and underlying issues Providing technical support across the company (this may...
Analysing helpdesk tickets to spot trends and underlying issues Providing technical support across the company (this may...
required to resolve support tickets. Resolving support tickets within the limits of contractual Service Level Agreements (SLA...). Coordinating and tracking the escalation of tickets. Maintaining a record of all communication and actions in ZenDesk...
and Continuous Improvement Manage incoming requests and support tickets for the applications under your care. Troubleshoot and fix...
, analyze, assign, and resolve calls, emails, tickets, and requests via the portal, adhering to set standards, procedures...
customers for all IT-related questions. Ensure that all calls, e-mails, tickets and portal requests are carefully logged...
Problem management, create projects to remove problems. Ensure service management tickets. Vulnerability management...