as an internal consultant, aligning business needs with IT strategies. Lead digital marketing projects, including WhatsApp, Chatbot...., Dialogflow, Yellow.ai), and customer engagement tools. Holds a degree in Engineering or IT, with 6+ years as a Business Analyst...
and prioritised data requests from business stakeholders; interpreted change requirements and assessed their business impact... of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring. Mentored junior analysts...