to issue resolution. Maintain close communication with team lead and senior management re: major incidents and reporting.... Job Description: Provide support and resolution on 1stlevel end‑user telephone/web/fax enquires & issues on in‑house applications and standard...
at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases.... When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role...
. Customer-facing skills that will allow you to drive discussions with senior stakeholders, regarding decision making, risk... management, cost–benefit analysis, concise issue articulation / resolution. Commercial mind-set to provide best value for money...
and dedicated specialists. We are looking for high‑caliber professionals to join our team as Head of Control Office . A senior... to create an inclusive, high‑performing, customer‑centred culture. Deliver fair outcomes for our customers, promoting desired...
, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer... tasks and milestones; following proper escalation paths; and managing customer and supplier relationships and expectations...
What You’ll Need To Succeed Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating... assessment, where appropriate within authority limits and providing a high standard of customer service Working with Team...
, excellent problem-solving skills, and a commitment to delivering exceptional customer service. Key Accountabilities Service... Delivery & Support Incident Resolution: Respond to and resolve technical issues within service level agreements. Escalation...
Senior Business Analyst Hybrid (4 days per week in Hong Kong office) We’re partnered with a fast-growing, product...-led technology business operating in a highly regulated space, and they’re looking for a Senior Business Analyst...
technical issues. On-site support, logging customer requests into the system and resolving or escalating to the appropriate... support team. Document all resolution activities in the system. Monitor system and communication performance and utilization...
complaints Good PC Knowledge: Excel, Word Experience in Customer expectation management and conflict resolution... with customers on repayment arrangement To handle customer’s enquiries and complaints To comply with the Bank’s and regulatory...
complaints Good PC Knowledge: Excel, Word Experience in Customer expectation management and conflict resolution... with customers on repayment arrangement To handle customer’s enquiries and complaints To comply with the Bank’s and regulatory...
for managing the end-to-end processing and control of customer due diligence reviews (periodic and triggering event reviews... thorough customer due diligence reviews on Corporate and FI customers in accordance with regulatory and internal policies...
complaints Good PC Knowledge: Excel, Word Experience in Customer expectation management and conflict resolution... with customers on repayment arrangement To handle customer’s enquiries and complaints To comply with the Bank’s and regulatory...
, personalization, and orchestrate faster, more intelligent service interactions that improve resolution quality and customer... the strategic vision, roadmap, and multi‑market rollout of Prudential’s Digital Customer platform. The role will drive...
within authority limits and providing a high standard of customer service Working with Team Manager/Senior Adjuster to ensuring... What you’ll need to succeed Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating...
Some experience in a similar position in the same area is an asset. Key Responsibilities 01 . Under control of a more senior... and upgrade projects. 02 . Identify problems and participate in problem management resolution by collecting and tracking data...
of customer opportunities. Communicate business risks and elevate obstacles to ensure proactive resolution. Team Collaboration... campaign pitches and proposals to customer stakeholders. Partner with cross‑functional teams including Marketing and Business...
for Co-Workers, Vendors, Customers & End Users Responsible for ensuring professional & compliant customer and team approach among... and evaluate business units compensation plans to achieve or exceed business objectives Owns senior relationships with key...
in qualifying opportunities involving multiple key decision makers. Strong problem identification and objection resolution skills.... Efficient in multitasking, prioritisation, and time management. Customer obsessed and clear desire to be in a customer facing...
satisfaction through regular check-ins, issue resolution, and value-driven consultations. Lead client renewal processes... account management, customer success, or solution-based sales. Experience working with enterprise clients in Hong Kong...