Renowned retail corporation in Hong Kong and regional Job Description Senior System Analyst Candidates... that arise during the project, drive resolution of the issues and mitigation of the risks. To manage quality assurance...
meetings including brainstorming, decision making and issue resolution Develop and execute test plans to ensure that solutions... resolution skills About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global...
expert for key enterprise customers in the APAC region, leading the resolution of critical and complex customer issues... and resolution for critical technical issues Drive Root Cause Analysis: Lead investigations into recurring technical issues...
to service standards customer expectations and channel behaviors and delivery classroom/virtual training Develop learning... pathways with clear proficiency milestones Integrate QA findings and voice of customer insights into content design to address...
complaints, managing cases through to resolution with thorough follow-up. Provide secretarial support to the team including... or above Minimum of 5 years’ experience in customer service or call center operations Experience in leading a team Proficiency in MS...
will be an advantage Customer-oriented, passionate, enthusiastic and strong sense of responsibility Strong conflict resolution/management...
collaboration, mentoring and knowledge sharing. Driving the resolution of issues through engagement of peers and stakeholders... and planning skills Tertiary qualifications in IT, Business or a related discipline Passionate about solving customer...
and email in a professional and customer-focused manner, demonstrating solid experience in complaint handling. -Lead and coach team members... in managing difficult cases, providing guidance on de escalation techniques, communication skills, and complaint resolution...
, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer... and facilitate project status/design meetings including brainstorming, decision making and issue resolution Develop and execute test...
. Responsibilities Take ownership of customers issues and follow problems through to resolution Manage service quality to ensure... customer satisfaction Keep accurate records and document customer service actions and discussions Exercise proactive...
& catering management Minimum of 2 years’ experience in F&B industry, experience in hotels will be an advantage Customer...-oriented, passionate, enthusiastic and strong sense of responsibility Strong conflict resolution/management and decision...
resolution / escalation procedures Drive the development and enhancement of fraud prevention and detection strategies, controls... and customer contact centre to implement effective anti-fraud measures, customer education and scam response protocols Develop...
and customer-focused manner, demonstrating solid experience in complaint handling. -Lead and coach team members in managing... difficult cases, providing guidance on de escalation techniques, communication skills, and complaint resolution standards...
for resolution - To communicate with users / stakeholders, handle service requests and system enhancements - To comment on impact...) is an advantage. Non-technical Skills: . Good coordination skills is a must; . At least 4 years' experience in customer service...
in hotels will be an advantage Customer-oriented, passionate, enthusiastic and strong sense of responsibility Strong conflict... resolution/management and decision-making skills Good command of spoken and written English and Chinese Able to work on shift...
, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer... product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers...
and validate data for problem resolution for ad-hoc customer questions or issues that result from data surveying. Participates... productivity and to reduce risk. Liaise with customer, business partners, and systems to translate business requirements into data...
, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish... and drive them to resolution Be responsible for evaluating both new and existing features and suggest customization for native...
, ensuring a smooth transition from pre‑to post‑sales engagements Understanding customer needs through workshops, focus groups... of solution development plans, handling client‑facing support, and owning resolution of client issues Owning project management...
to service standards, customer expectations, and channel behaviors and delivery classroom/virtual training Develop learning... pathways with clear proficiency milestones Integrate QA findings and voice of customer insights into content design to address...