whether issues are customer-side, integration-side, or system-side Collaborate with internal Professional Services, Support..., resolution, and root cause clearly in Jira for visibility to the Support Team, CSM, Project Manager and Senior Project Manager...
to help us shape the future of information management. Join us. Your Impact: You are the Senior Customer Success manager... with other OT teams (i.e., support, sales, product management, etc.) Managing customer expectations such that escalations can...
Service to lead and support a team of Customer Service Specialists responsible for internal support tickets. This role plays... to the Senior Customer Service Associate Manager. Who you are: A confident and supportive people leader with experience...
, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support...-year experience in customer service or technical support role. Flexible to work in Voice and Chat Process. Willing...
, Engineering, Support, Sales, and CSM People leadership – team building, skills development, and leading from the front Customer... and scale Act as a trusted advisor to senior customer stakeholders, including IT, Learning, and business leaders Drive...
a high-caliber Senior Technical Support Engineer specializing in SASE with a primary focus on Palo Alto Networks Prisma... challenges at the intersection of networking and security. As a senior member of the team, you will act as a technical authority...
as it operates in a global team. The role is a senior member of the team and will take ownership of customer service...Senior IT Support Officer (ITSO) Are you passionate about creating innovative, elegant and sustainable IT solutions...
Jobs Job Description Apply now Start Please wait... Job Title: SENIOR APPLICATION SUPPORT ENGINEER City: Bengaluru State/Province: Karnataka... a solution on the software ͏ 2. Provide customer support and problem solving from time to time Perform defect fixing raised...
Job Requisition ID # 25WD93777 Position Overview Autodesk is looking for a Senior Technical Support Specialist... the right groups together to be in service for the customer; holds all stakeholders accountable for achieving goals...
Job Requisition ID # 25WD93928 Position Overview We are hiring a Senior Technical Support Specialist for EMEA... solving problems and helping others? Are you passionate about customer experience? Then we would like to hear...
SUMMARY OF POSITION AND OBJECTIVES: The Senior Product Sustenance Engineer is responsible for IT application support... and service requests, while supporting Change and Problem management process. Job description: Provide Level 2 support...
, and the product teams. What you'll do: Provide functional and/or technical support during customer upgrades, deployments... Experience with customer/client support in Supply Chain software Ideal candidate will have experience working with Blue Yonder...
solutions for component return to service testing across the global Thales and Customer repair station networks as well... obsolescence issues for the assigned LRU(s) (Line Replaceable Units). The PSE will be responsible for providing technical support...
enterprise brands to deliver excellent customer support experience. Platinum Support Account Manager also acts as an internal... to Platinum customer processes and critical/complex issues for team usability. Ensure the highest standard of service delivery...
brands to deliver excellent customer support experience. Platinum Support also acts as an internal escalation point.... Closely monitor total time to resolve for your assigned customer support cases and always ensure adherence to SLAs...
ideas that improve customer and employee experiences. Lead end-to-end IT service delivery, meeting SLAs and client... and integrations associated with it Must have Experience in Salesforce with emphasis on Salesforce Support, Service Cloud Support...
Engineer (L3) is a seasoned subject matter expert who exercises excellent customer service skills along with the ability... to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configurations, Assets, Service...
products Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) Foster teamwork.... We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways...
/ supporting in the preparation of technical/commercial offers based on customer specification requirements, local business/feeder... factory indications, and Sales organization directives. Analyzing customer needs and competitor offers through information...
. Responsible for providing service support for customers on pre-order sand post order service. · Responsible for customer...Senior Executive - Customer Delight (SWAT) About the Position: The Swat Associate is the L2 solution provider...