and resolve a queue of technical support tickets escalated by the Customer Service Agents (CSAs). Investigate a range of issues.... Qualification Non-Negotiable 2-3+ years of experience in a technical support, product support, or field service role...
focused on customer service and customer experience workflows Develop and maintain a showcase of content and collateral... in technology consulting, specicially in the customer service, customer experience, and customer engagement space Exceptional...
junior team members. Purpose: Supplies standard methodology consultative and sophisticated technical customer service... second level specialised technical support to various users and corporate IT administration teams at customer accounts...
Specialist to join our team in Anywhere in india, Uttar Pradesh (IN-UP), India (IN). Job Overview The Senior Telecommunications... Support Analyst analyzes and supports the telecommunications network to meet business and customer requirements. This position...
, and customer service skills - Tech-Savvy individual with a strong analytical mindset, attention to detail, strong verbal... is building new, cutting-edge AI products geared towards business owners, and is looking for a Solutions Specialist to take on the...
with stakeholders, including customers, business units, and senior management, to provide updates on service desk activities... Team Lead is responsible for guiding and supporting a team of service desk technicians to ensure quality support services...
reporting efficiency. Internal Customer Support (20%) Partner with Accounting, Finance, and Business stakeholders to understand..., and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation...
/ Customer support functions with in-depth knowledge of technical field or specialism preferred Provides domain expertise...Knowledge Expert within COE to drive service related improvements focusing on Incident Management, Drive MTTR for Cases...
. Must have at least 1 year of experience in Customer Service and Technical Support within a BPO environment. Must have at least 2 years...-service and reduce customer contacts. Create internal and external content for both human and AI consumption. Assist in the...
master data, and planning parameters consistently support varying product configurations, demand profiles, and production... support. Provide technical leadership and mentorship to planners and analysts across business units, promoting standardized...
Process Modeling, Business Transformation, Critical Thinking, Customer Service, Intentional collaboration, Managing... and continuous improvement in business processes, ensuring streamlined operations, coordinated service delivery, and enhanced...
Support operational needs, including phone coverage and workflow coordination Key Criteria Experience as a Customer... Staff Testimonial “Working for the best client and loving what you do makes everything enjoyable at work.”- Senior Broker...
self-service and reduce customer contacts. Create internal and external content for both human and AI consumption... those discoveries to senior leaders! Experience authoring or editing in a technical environment Experience in a customer success...
experience (Customer Service) Ability to identify and resolve complex issues by applying best practices and technical expertise.... Join us. Job Description Support Bid Strategy & Readiness: Assist with Go/No-Go decisions, readiness assessments, and maintain CRM (Salesforce...
experience (Customer Service) Ability to identify and resolve complex issues by applying best practices and technical expertise.... Join us. Job Description Support Bid Strategy & Readiness: Assist with Go/No-Go decisions, readiness assessments, and maintain CRM (Salesforce...
of Materials (BOMs), material master data, and planning parameters consistently support varying product configurations, demand... leadership-level decision support. Provide technical leadership and mentorship to planners and analysts across business units...
and customer focus to the business. Number of Openings: 1 The DCX PMO Business Partner I acts as a foundational support role... tasks and priorities within projects, with support from senior team members. WHAT YOU WILL DO Basic Business Process...
standards. Research and evaluate emerging BI technologies that support financial reporting efficiency. 2. Internal Customer..., trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting...
the setup, training, and optimization of AI tools (e.g., Gorgias AI) to enhance customer experience and support efficiency... & Automation Specialists play a critical role in scaling internal systems and supporting fast-growing eCommerce and service-driven...
and corresponding through text, email, and chats Previous experience in customer service, compliance, or a related role is preferred... contacts for mall hook-ups, including IT and mall teams Process incoming mall hook-ups and accreditations efficiently Support...