, overseeing a team of 3–5 developers and collaborating closely with a Senior Project Manager. The role will also include actively... Project Manager to manage timelines, risks, and resource allocation. Customer Engagement - Act as the primary technical...
. Ticket & Issue Management: Monitor inbound client requests, triage tickets, track SLAs, and escalate issues to senior team..., track responses, and surface insights to the Client Success Manager/Director. Reporting & Handoffs: Generate usage...