, identifying and implementing changes that enhance service value, efficiency, and reliability. Main Tasks: ITSM Process Management...) using the Service Management tooling. Drive standardization and adherence to global process standards. Service Level...
to ensure alignment and compliance. Documentation & Tooling: Provide guidance and structure for risk documentation using.... Continuous Improvement: Identify opportunities to streamline risk processes and improve risk efficiency across squads...
to ensure alignment and compliance. Documentation & Tooling: Provide guidance and structure for risk documentation using.... Continuous Improvement: Identify opportunities to streamline risk processes and improve risk efficiency across squads. · 2...
, Problem) using the Service Management tooling. Drive standardization and adherence to global process standards. Service Level... against agreed-upon SLAs using data from the Service Management tooling. Prepare and deliver executive-level performance reports...
, and available through e‑ordering and quotation tools. Operational Infrastructure & Tooling: Oversee the services operational backbone (e.g...., Conga Configure, Price, Quote (CPQ), Contract Lifecycle Management (CLM), e‑order forms, proposal libraries, Confluence...
, process management, tech enablement, efficiency and exploring different ways to support clients Contribute to the adaption.... 1.1 MAIN DUTIES AND RESPONSIBILITIES Client Engagement and Account Management Engage with clients to understand their cyber...