ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom... Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance...
ROLE PURPOSE The Service Analyst provides a critical support function. This role is responsible for analysing... and enhancing service delivery across the organisation. Key responsibilities include collecting and interpreting data, identifying...
to ensure accurate, efficient, and compliant service delivery. The role will identify key areas for continuous improvement..., assist in the implementation of corrective actions, and monitor compliance with service level management systems. By driving...
The System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT Service... Management objectives are met. The System Analyst ensures that GIT delivers stable and high-quality software systems to its...
JOB PURPOSE The System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT... Service Management objectives are met. The System Analyst ensures that GIT delivers stable and high-quality software systems...
Who are we? MiWay is a direct financial services company. We are passionate about service excellence, convenience...
College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring... students and applicants. Work closely with Sales Analyst to ensure reports balance and all information is accurately captured...
teams or levels (e.g., L2 analyst). Conducting SLA violation reviews when response or resolution times are breached...: Utilize the supported monitoring system to identify problematic remediation services. Service Request / Incident Management...
teams or levels (e.g., L2 analyst). Conducting SLA violation reviews when response or resolution times are breached...: Utilize the supported monitoring system to identify problematic remediation services. Service Request / Incident Management...
, and service delivery. Minimum Requirements… Essential: Matric or equivalent Senior Certificate. Minimum of 3 years... Qualification. Job Specification… Customer Service & Relationship Management: Build and maintain strong relationships...
Service: Establish and maintain a sound relationship with stores and customers to facilitate the effective management... service to all Dis-Chem staff and customers visiting or phoning the department Assist customers with general queries...
Certified Usability Analyst (CUA) or similar certification would be desirable, but not required. Masters in Psychology, Social... and customer feedback Conversion rates on key journeys designed (E-commerce and Self-Service) Number of innovations designed...
and service delivery – Monitoring system hardware and software support Active involvement in network, physical and cyber security... with Data Analyst/s Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24...