-making. Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities. Architect... in IT Service Management (ITSM) and familiarity with ITIL practices. Demonstrated experience leveraging AI capabilities...
for business solutions (not including technical pre-sales which remains in NTG) Coordinates with Service Delivery Manager for the... of experience as pre-sales or solutions architect designing different cybersecurity products Knowledgeable in the following...
, and workplace terminology related to facilities and projects. Customer Service and Stakeholder Coordination: Ability to understand... client and stakeholder needs and respond to project requirements with urgency and professionalism; includes service quality...
our ecosystem - including our self service software delivery platform, mod repository, authentication services, and payment..., and related services. Architect and manage data persistence using PostgreSQL and efficient object storage solutions. Integrate...
) Preferred Qualifications AWS Certifications (Solutions Architect, Developer, or specialty certifications) Experience with CTI... solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service...
. Salesforce Platform Developer I required; Platform Developer II or Architect certifications preferred. Deep experience... with Salesforce Sales Cloud, Service Cloud, Data Cloud, Einstein Analytics/Conversation Insights, and AgentForce. Proven background...
candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented... requirements of an opportunity to scope and architect a solution that meets the customer's needs. Understand the customer...
, and monitoring pipelines. Key Responsibilities Architect and manage AWS infrastructure (ECS Fargate, Lambda, API Gateway, VPC..., RabbitMQ). Exposure to AI/ML automation tools or GPT-based DevOps workflows. Background in scaling multi-service...
of our next-generation internal Customer Support (CS)platform. This engineer will both manage daily L2 support and architect automation..., accelerating resolution time, and elevating overall service quality. Key responsibilitie s1) BAU: Daily L2 ticket handling and live...
expertise in Oracle Utilities products - Customer Care & Billing (CC&B), Customer to Meter (C2M), Customer Cloud Service (CCS...), Meter Data Management (MDM) or Meter Solution Cloud Service (MSCS). Possesses understanding of functional and technical...
accountability Deep expertise in compliance frameworks (CIS, PCI-DSS, BSP) with ability to architect compliant solutions Establish... expertise (custom providers, module design, automated testing) Deep Service Mesh knowledge (Istio traffic management, circuit...
on the High-Level Solution (HLS) provided by the Solution Architect. Collaborates with the System Analyst to break down the... and production issues. Partners with the PM and Service Management team to monitor system performance and assist with project...
Job Description: ServiceNow Managed Services Senior Architect Job Summary The ServiceNow Architect for Managed Services..., ITBM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Integrated Risk Management (IRM...
, ensuring equitable rotations and sustainable workloads. Service Level Management & Reliability Define, monitor, and enforce.... Infrastructure Automation & Management Architect and implement Infrastructure-as-Code in Pulumi/TypeScript for AWS resources (EKS...
security best practices are executed and implemented. Provide support to the Security Architect in enterprise security projects.../implement the security infrastructure strategy prepared by the Security Architect. Provides support to the Security Architect...
between business users and the technical team Participates in software design collaboration sessions with the solutions architect... with the solutions architect and development teams to discuss prioritization of software functionalities and enhancements...
products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting..., high-performance networks from the ground up. This is a hands-on role where you'll architect, deploy, and maintain critical...
The ServiceNow Architect for Managed Services will be responsible for supporting, enhancing, and optimizing ServiceNow... solutions across multiple modules, including ITxM (ITSM, ITOM, ITBM), Customer Service Management (CSM), Human Resource Service...
is the 'Process Architect' of the Customer Experience (CX) department. Reporting to the Head of CX, you will ensure the... by field crews and office staff alike. 3. Business Continuity & Resilience Build frameworks to protect service delivery...
Data Engineer, Reporting CIQ is seeking a Senior Data Engineer to thoughtfully architect and build the foundation... validation, monitoring, and alerting. Architect Multi-Tenant Security Implement Row-Level Security (RLS) and Role-Based Access...