Job Duties: Lead teams to effective service delivery based on ITIL process framework Coordinate different teams... including service desk, helpdesk, infrastructure, vendors and business users for service delivery. Interact with multiple...
, and release management processes Act as the primary point of contact for business units regarding SAP service delivery... vendors to ensure effective service delivery Conduct regular service reviews and performance assessments Drive automation...
Lead teams to effective service delivery based on ITIL process framework Coordinate different teams including service desk..., helpdesk, infrastructure, vendors and business users for service delivery. Interact with customers to understand Service Level...
Job Details: Lead teams to effective service delivery based on ITIL process framework Coordinate different teams... including service desk, helpdesk, infrastructure, vendors and business users for service delivery. Interact with customers...
satisfaction Act as the highest point of accountability for incident and problem management and oversee service end-to-end... delivery in a proactive manner versus a reactive one Execute a client touch point strategy to mitigate surprises at the client...
projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.... Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business...
and manage a team of IT professionals responsible for infrastructure services. Develop and implement service delivery strategies.... Oversee incident management to ensure timely issue resolution. Conduct service delivery reviews and drive necessary...
. Job Description Lead service delivery teams in adherence to ITIL process frameworks. Coordinate service desk, helpdesk, infrastructure..., vendors, and business user teams for seamless service delivery. Engage with customers to ensure understanding and compliance...
Leading telecom carrier and IT solutions company Job Description Lead virtual teams to effective service delivery... and business user for service delivery. Interact with customers to understand Service Level Agreements and ensure...
. Job Description Lead teams to ensure effective service delivery based on the ITIL process framework. Coordinate with various teams... including service desk, helpdesk, infrastructure, vendors, and business users to ensure seamless service delivery. Collaborate...
teams to ensure effective service delivery based on the ITIL process framework. Coordinate cross-functional teams..., including service desk, helpdesk, infrastructure, vendors, and business users. Manage Service Level Agreements (SLAs...
through our multiple banking delivery channels. Key Responsibilities Oversee to ensure Outsourcing Service activities... of the section are completed as per established procedures and agreed service level, risk controls and standard of quality...
through our multiple banking delivery channels. Key Responsibilities Oversee to ensure Outsourcing Service activities... of the section are completed as per established procedures and agreed service level, risk controls and standard of quality...
through our multiple banking delivery channels. Key Responsibilities Oversee to ensure Outsourcing Service activities... of the section are completed as per established procedures and agreed service level, risk controls and standard of quality...
, Service Providers and Retails. We look forward to engaging with and serving more industries and moving forward together.... Maintenance Manager Responsibilities Manage maintenance services for large-scale of IT government project (SDLC), key...
A leading IT services provider in Hong Kong is seeking a Service Manager to deliver top-notch services for VVIP... customers. The ideal candidate will have at least five years of experience in IT Service Management, with essential ITIL...
A prominent technology firm in Hong Kong seeks a Technology and Digital Services Manager to oversee and enhance project...
the Sales Intermediary hotlines for Client Service Department and deliver efficient and effective client service... activities with key drivers focused on quality, timeless and efficiency Responsibilities Ensure all Client Service...
the Sales Intermediary hotlines for Client Service Department and deliver efficient and effective client service... activities with key drivers focused on quality, timeless and efficiency Responsibilities Ensure all Client Service activities...
any change proceeds. Track and report service health weekly by summarizing plan versus actual fixes, top risks and issues.../service mapping familiarity, disciplined change windows, and approval workflows, with proven vendor management and SLA/OLA...