The Service Desk Analyst I serves as the first point of contact for our Company and our customers’ day to day IT... (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2...
) Experience using a service desk ticketing system. Experience providing advanced support to end-users spanning a variety... or more years of Help Desk or related technical experience (experience considered in lieu of degree) Experience using a service...