responsible for all IT Helpdesk Level 1 tickets, that these are all accepted and assigned within the service level. Ensures... POCs/Analyst urgently. Essential Responsibilities and Deliverables Primary responsible for the IT helpdesk level 1...
CRM tool and telephony system by managing automation rules, users, groups/queue etc. Attend to service desk tickets Key... statistical efficiency and quality Create, introduce, and maintain high-level to entry-level performance reports/dashboards...