efficiency. Serve as an escalation point for CS technicians. Collaborate with Service Desk and Field Engineers on escalated..., performance issues, and security threats; respond promptly to incidents and service requests. Perform routine maintenance...
Facilities technician and/or Facilities Engineer in coordinating non-technical outsourced service partner Ensure that current.... Act as the first point recipient and single point of contact on Response SLA of all service request via calls...
Service Desk according to SLA. · Provide Level 1, 2 & 3 Technical support (Physical, Configuration and Project Management... duties as assigned. · Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events...
and troubleshooting via phone and remote access tools Managing Incidents throughout their lifecycle REPORTING LINE Head of Global Service... Desk SPECIFIC RESPONSIBILITIES Establishes controls to monitor the performance of the management systems. Validate...
Managing Incidents throughout their lifecycle REPORTING LINE Head of Global Service Desk SPECIFIC RESPONSIBILITIES... or equivalent in engineering or information technology/service management courses Previous Customer facing role IT Literate...
Managing Incidents throughout their lifecycle REPORTING LINE Head of Global Service Desk SPECIFIC RESPONSIBILITIES... or equivalent in engineering or information technology/service management courses Previous Customer facing role IT Literate...