Overview: The Service Desk technician is responsible for providing internal customers and coworkers with technical... of professionalism and day-to-day customer service, the Service Desk technician will interact with employees in all positions...
experience, with at least 2 years in a desk-side / Tier 2 support role. · Technical Skills: Strong troubleshooting skills...The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA...
” per policy. Escalate unresolved issues to Tier 2 in accordance with the approved escalation matrix. · Knowledge & Process... Management Use and contribute to agency’s internal knowledge base, incorporating feedback from Tier 2/3 teams. Follow scripts...
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support... Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences...
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support... Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences...
a Service Support Technician to join our growing team. We help small businesses manage their cyber security risk and provide... their goals. We are seeking a Service Support Technician because our business is growing. We have a managed service business...