providers, dialer vendors, and hardware suppliers. Negotiate contracts and ensure service level agreements...
faults and incidents. Analyze network events and incidents, ensuring timely resolution within established Service Level... or any related course. At least 2+ years of NOC or Service Desk experience in IT Operations Knowledgeable in the following: IT...
trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories...
solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide... Summary Working as part of the Global Service Desk Team this role will have specific responsibility for the effective...
strict Service Level Agreements (SLAs), particularly those related to system uptime and incident resolution. Proficiency...
and customers. Customer service with EQ to understand customer's POV to be able to provide excellent support and service. Time...
scale Payment Technology Providers, merchants ,Payment Service Providers, Digital payment providers and market leaders...
scale Payment Technology Providers, merchants ,Payment Service Providers, Digital payment providers and market leaders...
to translate requirements into technical solutions Contribute to our shared AI service platform, ensuring compliance...
, etc.) Act as a point of escalation for all external/internal points of customer service through inbound calls and ServiceNow...
and network configuration. Perform diagnostics and troubleshooting Ensure that a high level of customer service and support... and troubleshooting skills with the ability to exercise mature judgement Strong commitment to professional client service excellence...
experience in web service integration (SOAP, REST, JSON, XML). In-depth knowledge in any integration protocols like SMPP, UCP...
. Conduct post-deployment validation checks to ensure model prediction stability, API responsiveness, and overall service... monitoring scripts. Participate in service reliability reviews to improve platform uptime, incident response processes...
Performance. - Service Delivery Business Understanding. - Data Analytics. - Financial Acumen. - Stakeholder Management. University...
, JavaScript, CSS3 web Software as a Service (SaaS), multi-tenancy application development, SQL Server development experience, GIT...
recommendations for improvement. Automate repetitive tasks and implement fit-for-purpose automation solutions. Meet and exceed service... for IT service management. Participate in a 24/7 on-call roster on a rotational basis to support critical platform operations...
with appropriate Avid management on a periodic basis to ensure visibility Adheres to Avid's relevant contractual SLAs (Service Level...
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components...
in Cisco Routing and Switching - VLAN/VPN Cisco Wireless & NAC Network Management Tools ITIL - Service Management Tools... Responsibilities Resolve customer incidents, problems and change requests to required service level targets Apply technical knowledge...
for customer service interaction Working Conditions Must possess a smart-phone or electronic device capable of downloading..., disability, genetic information (including family medical history), political affiliation, military service, veteran status...