Escalation Engineer to join our Shared Platform Services team. This is a hybrid role based out of our San Jose, CA office (3 days... Connector Cloud service to the next level in terms of reliability, availability, and scalability. As part of the team that built...
investigations of significant customer returns, field failures, and line escalations related to hardware issues. Improve customer... analysis techniques and processes to be deployed across global RMA and service centers, improving product knowledge...
Operations Engineer is to provide technical evaluation as well as onboarding of services with potential or existing Telephony... stakeholders and service owners. Establishing operations documentation: carrier operations run book, carrier operations standard...