Manages a team/s of WF Analyst, the day-to-day tasks, providing customer support in escalated situations and managing... the overall workflow of a workplace. Monitors and manages activities to support service level agreements, real-time agent...
of customer experience management tools aimed at enhancing every stage of the customer journey. With a global presence... and a commitment to innovation, UnifyCX is redefining exceptional customer service. As a certified NMSDC Minority Business Enterprise...
tracking actuals to business case Other adhoc reports as assigned Provide strong customer service to the customers Document... to discuss financial results with a non financial audience. Ability to forge strong partnerships with Project management...
as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry..., policy, processes and procedures documentation, data analysis, charts, management readout, etc. Excellent communication...
, HTML and CSS Knowledge on Configuration Management (CMDB) Collaborate with Business Analyst and Service Delivery Platform... in ITSM, ITOM, CMDB, SPM, Custom Applications, and Service Portal. In addition, developer role in designing, developing...
Payable]! In this role, the Deductions Analyst is responsible for ensuring the accurate and timely resolution of customer... deductions from accounts receivable. He/She will work closely with internal departments, such as sales, customer service...
metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc. Scope of process... re-engineering projects typically include but are not limited to: operational process & performance management, training...
, and service and management structure Ability to handle multiple demands and competing priorities of multiple, large initiatives... to identify, document and analyze complex processing, service and/or technical improvement opportunities. Business initiatives may...
through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business... unit and industry demands while focusing on sound project management. We are dedicated to growing and developing...
through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business... unit and industry demands while focusing on sound project management. We are dedicated to growing and developing...
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description The Accounting Analyst I plays... to establish new strategies and apply best PPI practices. Support supervisors and management in the implementation of established...
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description The Accounting Analyst I plays... to establish new strategies and apply best PPI practices. Support supervisors and management in the implementation of established...
Accounting Analyst I plays an important role for the Record to Report department, since the main objective is to process general... communication with other departments to establish new strategies and apply best PPI practices. Support supervisors and management...
skills Must have previous experience into IT HIRINGS ( IT SERVICE DESK ANALYST ETC ) Must have good to excellent English... Maintain daily trackers and reports for analysis Keep up with industry and market trends Other works as allotted by management...
. Security Standards Analyst (SSA): Assist in the documentation and reporting of security standards and compliance assessments..., and guidelines. Assist vCIOs, CAMs and Sales teams with supporting data to help support, expand, or sell new service to new...
, HTML and CSS Knowledge on Configuration Management (CMDB) Collaborate with Business Analyst and Service Delivery Platform... in ITSM, ITOM, CMDB, SPM, Custom Applications, and Service Portal. In addition, developer role in designing, developing...
, HTML and CSS Knowledge on Configuration Management (CMDB) Collaborate with Business Analyst and Service Delivery Platform... in ITSM, ITOM, CMDB, SPM, Custom Applications, and Service Portal. In addition, developer role in designing, developing...
Manages a team/s of WF Analyst, the day-to-day tasks, providing customer support in escalated situations and managing... the overall workflow of a workplace. Monitors and manages activities to support service level agreements, real-time agent...
Manages a team/s of WF Analyst, the day-to-day tasks, providing customer support in escalated situations and managing... the overall workflow of a workplace. Monitors and manages activities to support service level agreements, real-time agent...
with Business Analyst and Service Delivery Platform team to configure ServiceNow for Business-as-Usual updates and release updates... of features in ITSM, ITOM, CMDB, SPM, Custom Applications, and Service Portal. In addition, developer role in designing...