. To provide progress and status reports at regular intervals to the Client To escalate and inform the Service Delivery Manager... to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract...
Purpose Deliver remote post-sale troubleshooting and diagnostic support services to ensure optimal functionality of service... and apply business acumen to enhance service delivery. Understand best practices and how the HCL Notes environment interacts with broader...
first-line manager for your team. You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act... service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging...
for supporting the Service Transition Manager in the planning, coordination, and execution of end-to-end service transition... Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure...
seeking an experienced professional to join our team in the role of Customer Service Principal Responsibilities..., whilst providing a high level of quality customer service. To be a point of reference for the department processes when...
Jobs Job Description Apply now Start Please wait... Job Title: Service Desk Analyst L2 City: Manila State/Province: Manila Posting Start Date: 1... point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
. To provide progress and status reports at regular intervals to the Client To escalate and inform the Service Delivery Manager... to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract...
seeking an experienced professional to join our team in the role of Customer Service Principal Responsibilities..., whilst providing a high level of quality customer service. To be a point of reference for the department processes when...
Manager and technical service providers regarding system issues. Relationship Building Identify and implement...Position Summary As the Supervisor, you will lead and support our dedicated Customer Service Team to deliver...
Jobs Job Description Japanese Bilingual Service Desk Agent Job Location: Taguig City Location Flexibility: Primary Location Only Req Id: 4974..., problems, and service requests. Deliver effective first-level technical support to minimize business disruptions and ensure...
Manager and technical service providers regarding system issues. Relationship Building Identify and implement...Position Summary As the Supervisor, you will lead and support our dedicated Customer Service Team to deliver...
and responsive approach for all the escalations andensure to follow the hierarchy and keep Line manager and relevant management.... Strong communication skills (written and verbal) Customer service skills You're not expected to have 100% of the se skills. At ANZ...
. Follow communication procedures, guidelines and policies. Assist the Customer Service Manager in day-to-day operations...Key Responsibilities Maintain the highest level of service standards for our customers via phone, email and chat...
. Follow communication procedures, guidelines and policies. Assist the Customer Service Manager in day-to-day operations...Key Responsibilities Maintain the highest level of service standards for our customers via phone, email and chat...
with your line manager to reallocate resources effectively and strengthen the service capabilities. Generate documentation in the... that values diverse perspectives and experiences. As a Service Package Assistant Team Lead, you will take on a key responsibility...
Support Services Manager, you'll play a critical role in delivering exceptional client support and contributing to process... and scheduled system upgrades. Share ideas to improve processes and enhance service quality. Help create and maintain internal...
of difficult or urgent customer situations and complaints to ensure the best outcome and escalate complex issues to line manager.... Systems & Process Compliance (10%) Ensure accurate use of customer service systems (e.g., Gorgias, AP21, Shopify, payment...
incorporating generative AI into the service journey, and how we're addressing client feedback across our products and solutions... in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: Three or more years of relevant...
their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Manager... in procedures) Lead by example through service excellence and driving Quality initiatives for improved Customer Satisfaction...
Customer Service Rep II This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2...: HPE Networking – Customer Experience Reports To: Manager, Customer Care & RMA Operations Location: Global Operations...