accurate incident resolution and service request management, within the committed SLAs. Main Responsibilities: Operational... Support: Provide support regarding Cytric Expense through our case logging tool Provide accurate incident resolution...
technical solutions to the IT Knowledge Base Participate in projects and initiatives as directed by the Service Desk Manager..., and proficiency. Perform remote troubleshooting, diagnostics and incident resolution using remote system management tools Assist...
in service improvement, leading their technical aspects. In this role you'll: Incident and Problem management. Stays up... Service Delivery Manager and the Solution teams to ensure problems are logged, prioritized, and implemented. Leads...
protection, IDS, WAF, Password Manager) Ability to identify gaps and/or risk exposure in programs. Strong problem solving..., support compliance initiatives, and guide the business through threat monitoring, identity management, and incident response...
regarding Cytric Expense through our case logging tool Provide accurate incident resolution within the established Service Level... and other teams if needed Proactively identify problem areas, and devise and deliver solutions to enhance the service quality...
problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference... strong leadership skills, technical expertise, and excellent customer service skills. Key Responsibilities: Provide technical support...
system, Service Request Management (SRM) and ITSM Suite to include Incident Management, Problem Management, Change Management...YOUR ROLE Operating under guidance from their manager/team lead, this role will be responsible for the delivery/support...
continuous security monitoring across the organization. Your responsibilities will include managing security service requests.... Review various service requests and assess if request is compliant with company security policy and standards (e.g., Firewall...
, Web Submit, Chat, and Email. Provide coherent and intelligent problem descriptions to enable the incident to be referred... candidate will join a team of technical support specialists dedicated to providing exceptional service to our customers...
if required Provide high level customer service support in daily incident, problem and performance management through in-depth root cause... be paid for unsolicited CVs.] Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the...
thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key... software to scale a business. Problem Solving: You'll need to be able to think on your feet as this role requires...
service delivery, incident/problem/change management, and risk mitigation to maintain operational excellence What we're...About the Job Location : Makati City Corporate Title : Junior Officer to Manager Work Arrangement : Hybrid...
or requests, including updates within internal ITSM tools Assist in resolving problem tasks associated with post-incident reviews... Infrastructure Support Manager with reporting and analyzing alerts, incidents, and requests Identify service improvement...
problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference... strong leadership skills, technical expertise, and excellent customer service skills. Key Responsibilities: Provide technical support...
About the Job Location : BGC, Taguig Corporate Title : Assistant Manager to Senior Manager Work Arrangement : Hybrid... invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience...
, adhere to agile working policies. Represent the Global DBA team during major incident calls, taking ownership of problem... environment. Work closely with the functional manager and other team members to ensure cohesive operations. Review and recommend...
discipline (Incident/Request/Problem/Change/Knowledge); demonstrated CAB/change planning in production environments. Proven... General Manager and staff for the two locations, translating business needs into IT requirements and ensuring alignment...
, and vendors, identifying and resolving conflicts to minimize risk of disruption. Responsible for incident and problem response... 12c & 19c database, Fusion Middleware (FMW). Knowledge on using Oracle Enterprise Manager (OEM) for monitoring...
regarding Cytric Expense through our case logging tool Provide accurate incident resolution within the established Service Level... and other teams if needed Proactively identify problem areas, and devise and deliver solutions to enhance the service quality...
thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key... and is excited by the challenges and opportunities of utilising software to scale a business. Problem Solving : You'll need...