if required Provide high level customer service support in daily incident, problem and performance management through in-depth root cause... be paid for unsolicited CVs.] Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the...
and Solutions. Demonstrate excellent customer service skills through all levels of support; incident/problem management, change... customer's incident/service request through available tools and products Promptly respond to customer and manage...
with best-in-class technical service and support. They will also analyze and consolidate performance data and statistics.... They will support clients directly through incident management acting as the front line and an SME escalation point for VISA Operations...
staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model... after-hours incident resolution Ability to design and modify moderately complex automation workflows or batch processes...
: Remote Department: Research & Development (R&D) Hiring Manager: DevOps Manager Travel: Minimal (Up to 5%) Schedule.... WHAT YOU WILL BE RESPONSIBLE FOR: Incident Response and Troubleshooting: Respond to alerts, investigate issues, and identify root causes to ensure...
: Remote Department: Research & Development (R&D) Hiring Manager: DevOps Manager Travel: Minimal (Up to 5%) Schedule.... WHAT YOU WILL BE RESPONSIBLE FOR: Incident Response and Troubleshooting: Respond to alerts, investigate issues, and identify root causes to ensure...
compliance reports. • Strong analytical and problem-solving skills. Ensure the team follows the incident and change management... for multiple projects, as designated by manager, with adherence to overall enterprise architecture and network, service, and system...
problem-solving skills to resolve. You will provide professional business-to-business customer service, with an awareness..., communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate...
artifacts, incident, and problem management with your team Independently solve problems or collaborate closely with team... core operational solutions and digital transformation for international insurance companies. Our main service portfolio...
culture. Your Role: As a Technical Support Specialist you will: First level Support for Incident Management and Sustain teams... - Ability to build rapport with customers and other functional teams to determine problem in efficient, friendly manner...
, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech... of utilising software to scale a business. Problem Solving: You'll need to be able to think on your feet as this role requires...
, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech... as someone who understands and is excited by the challenges and opportunities of utilising software to scale a business. Problem...
, Password Manager) Ability to identify gaps and/or risk exposure in programs. Strong problem solving and organizational skills... business through threat monitoring, identity management, and incident response readiness. Where You'll Be: JEG Tower...
discipline (Incident/Request/Problem/Change/Knowledge); demonstrated CAB/change planning in production environments. Proven... Manager and staff for the two locations, translating business needs into IT requirements and ensuring alignment with corporate...
discipline (Incident/Request/Problem/Change/Knowledge); demonstrated CAB/change planning in production environments. Proven... Manager and staff for the two locations, translating business needs into IT requirements and ensuring alignment with corporate...
About the job Technical Engineer About the Job Location: BGC, Taguig Corporate Title: Assistant Manager to Senior... Manager Work Arrangement: Hybrid The Information Technology team is looking for experienced professionals...
operational information risk activities and other operational processes. Review various service requests and assess if request... incident handling. Support in the end-to-end management and timely resolution of security incidents, particularly on Data Loss...
, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech... as someone who understands and is excited by the challenges and opportunities of utilising software to scale a business. Problem...
continuous security monitoring across the organization. Your responsibilities will include managing security service requests... and other operational processes. Review various service requests and assess if request is compliant with company security policy...
and maintaining Runbooks and other support documentation Adhering to ITIL processes (change, problem, configuration, incident... (Terraform/GCP Deployment Manager) at an organizational level such as network, patching, backup, policies, and access Managing...