requests, RFIs as well as assist Problem Manager whenever product specific support is required. Qualifications Degree... and this is required to manage internal and external stake holders. ITIL Incident, Problem and Change process knowledge and able to handle industry...
requests, RFIs as well as assist Problem Manager whenever product specific support is required. Qualifications Degree... and this is required to manage internal and external stake holders. ITIL Incident, Problem and Change process knowledge and able to handle industry...
incident and issues management Maintain and update problem management calls Maintain and create technical documentation... Identify and carry out process improvements in consultation with the team manager Liaise clearly and reliably with Service...
Description : Reporting to the Manager of Global Technical Support, the Technical Support Engineer is responsible... skills, and strong keyboarding and telephone etiquette Strong customer-service orientation and a commitment to achieve...
is successful. . Ensure that product delivery incidents are tracked and updated. . Maintain a BAU service requests and incident log... requests, incident requests .Logging all service requests and updating tickets as needed .Maintaining system functionality...
as needed. First level incident resolver. Determines and executes appropriate actions to restore service. Engage all resources... in the incident ticket. Completes all closure activities and confirms ticket data quality supports Problem Management...
for all stores and monitors status of the confirmed and valid variances Coordinates with Accounting Operations Manager and AR Team... manpower agency, Beauty Consultants/Fragrance Advisors in the preparation and submission of their incident reports Escalates...
Corporate Secretary Manager and manage a portfolio of clients, ensuring high-quality service delivery, timely execution..., Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech...
and troubleshooting via phone and remote access tools Managing Incidents throughout their lifecycle REPORTING LINE IT Service Desk Manager... handling of incidents / requests resolution, escalation and information routing. Deciding on incident severity/priority...
Managing Incidents throughout their lifecycle REPORTING LINE IT Service Desk Manager or Supervisor SPECIFIC..., escalation and information routing. Deciding on incident severity/priority Validation and evaluation of technical...
of our services and support organization. This role requires strong analytical skills, problem-solving skills, excellent communication... abilities, and a passion for delivering outstanding customer service. Responsibilities and deliverables: Provide second-line...
, WLAN, and network services (e.g., Load Balancers). Provide senior-level support for: Troubleshooting and incident/problem... SolarWinds Monitoring CA Service Desk Manager (CMDB & Ticketing) SD-WAN (Velocloud)...
customer service support in daily incident, problem and performance management through in-depth root cause analysis Regularly...Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business Support local legacy...
and coordinate technical operations teams to maintain high service quality and uptime. Develop and implement operational processes... (such as Java, Python, or Shell scripting). Experience working with automation tools, monitoring systems, and incident management...
and other support documentation Adhering to ITIL processes (change, problem, configuration, incident management) Applying Agile...: Developing and implementing Boehringer standard solutions using Infrastructure as Code (Terraform/GCP Deployment Manager...
Business Development Manager Primary Responsibilities Prepares distinct action plans in line with the overall business... client's needs and pains and translates those into sales opportunities Prepare quotation, service agreement, and tender...
reliability across our global services. If you’re passionate about proactive support, collaborative problem-solving... schedule to support continuous monitoring and incident response for staging and production systems. Incident Detection...
within a SaaS or core banking environment, with clear understanding of incident, problem, and change management processes... and technical expertise. The consultant acts as a bridge between L1 frontline support (Service desk) and Level 3 (L3) escalation...