level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery. The...Job Summary Serving as the primary point-of-contact for all automotive service and repair matters, the Service...
, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician... service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems...