Responsibilities: Customer service Sell parts to repair the defect and meet the customer's needs, the first time. Ensure first... working hours to assist the stand-by technician with parts. Record all sales and/or customer transactions that occur. Ensure...
team where your organizational skills and customer service expertise will shine? We're looking for an Installation Support.... Collaborate with the Installation team to schedule appointments based on customer preferences, technician availability...
a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according... to understand the enquiry and delegate the correct technician, be it a first line technician, 2nd Tier or 3rd Tier which handles...
Provide telephone support as far as possible before escalating the problem to a qualified support technician. Schedule... and prioritize support call for attention by the most appropriate support technician. Escalate problem situations as appropriate...
solutions with a strong focus on customer service, reliability, speed, and quality. Job Overview The ISP Coordinator... operational systems and Excel-based tracking tools Strong organizational and customer service skills Proficiency in Excel...