Utilize ServiceNow for incident tracking, updates, and resolution Follow the Client's Process Execution Document (PED... in ServiceNow Own Major Incident reviews and follow-up process and reporting Develop Service Impact Notifications (SIN) and ensure...
and ServiceNow Respond to critical business impacting situations and coordinate the efforts required to engage the proper resources...
, AAD, AD DS, DHCP, DNS, PKI - Azure VMs, Networking, and LBs - ITIL processes - ServiceNow (incident and change...
processes. Monitor and validate tickets in ServiceNow (or equivalent tools) for prioritization, scope, and timely assignment...
, AWS, ServiceNow or Google Cloud Services, and/or technical cloud certifications such as Azure Fundamentals, Azure Security...