. Familiarity with imaging tools and remote support software. Familiarity with ticketing systems such as ServiceNow and Remedy...
Alto/Fortinet, VirusTotal, Recorded Future, ServiceNow/Jira, AWS/Azure/GCP Proficiency with REST APIs (auth, pagination, rate...
QA, and effective communication across operational systems including Power, OpsDB, ServiceNow, Access Logs, and Security... Standards. Serve as an escalation resource for ServiceNow ticket analysis and execution, including rerouting and validating...
Windows Installer authoring Familiarity with ServiceNow and Agile working practices (Sprint) Supervisory responsibilities...
, Google Docs, Sheets, etc.) Experience with ServiceNow is a plus but not required....
monitoring platforms. Experience working in ServiceNow ticketing system Cisco Certified Network Associate (CCNA)...
, and network monitoring platforms. Experience working in ServiceNow ticketing system Experience with Cisco Meraki network...
monitoring platforms. Experience working in ServiceNow ticketing system Experience with Cisco Meraki network equipment...
effective Software Asset Management (SAM) policies and procedures. Scope of Work Licensing Management Utilize ServiceNow... policies and procedures, including workflows within ServiceNow, to ensure compliance across all agencies. Conduct regular...
Experience in developing knowledge base articles or step-by-step guides Experience with SCCM, Absolute, Jamf, ServiceNow...
knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL Service Operations, ITIL Service...
work from a ticketing system. Knowledge of ServiceNow is a plus. Physical Demands/Working Conditions: The physical...
a plus. ServiceNow experience preferred. Strong analytical skills, attention to detail, demonstrated consistent follow-through to assure...
, such as SAP, ServiceNow, Salesforce, Azure. Drive cost optimization and advanced data modeling to enhance performance...
to have” skills: SAFe certification Experience with Rally, ServiceNow, Office365, SharePoint, and Tableau Familiarity... certification preferred. Experience with tools such as Rally, ServiceNow, Office365, and Tableau. Familiarity with software...
, complex software development projects Experience developing Service Catalog and ServiceNow workflows Proficiency... Certified ServiceNow Administrator (CSA) Clearance Requirements: Must have a current/active TS/SCI with Polygraph...
DevOps, ServiceNow Excellent communication and collaboration skills Deep understanding of security best practices for cloud...
or maturing asset management or CMDB platforms (ServiceNow or similar), including process automation and integration with ITSM... 19770 standards are a plus. Proven ability to leverage automation, AI, and analytics tools (e.g., ServiceNow Flow Designer...
traffic for troubleshooting. Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). Soft Skills...
organizational skills Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems ITIL...