using help desk systems such as BMC Remedy or ServiceNow. Escalate issues as needed and ensure timely resolution... with BMC Remedy, ServiceNow, or similar help desk management tools. Must meet DoD IAT Level III certification requirements...
, software, and network issues using tools such as BMC Remedy or ServiceNow. Document all incidents, service requests... in Industry, Federal, or DoD Help Desk Support. Proficiency with BMC Remedy, ServiceNow, or other enterprise-level help desk...
and software baselines across LAN and WAN networks, maturing the ServiceNow CMDB, co-chairing CCB/PIR/RCA, and integrating... ServiceNow instance, specifically the Configuration Management Database (CMDB) where all program CIs and hardware asset records...
, and infrastructure automation tools like Ansible Familiarity with enterprise platforms such as ServiceNow, SAP, Tableau, or Splunk...
developing and maintaining SSPs, POA&Ms, and continuous monitoring plans. Experience using tools like Xacta, ServiceNow, and RSA...
, and document all actions within an approved help-desk tool (e.g., Remedy, ServiceNow). Escalate unresolved or complex issues...
resolving user incidents, managing service requests through Remedy or ServiceNow, and delivering exceptional customer service... via phone, chat, or email. Utilize enterprise help desk tools (BMC Remedy, ServiceNow) to log, triage, and resolve...
, SolarWinds, Cisco Secure Endpoint, and Secure Network Analytics. Log and manage incidents using ServiceNow and Jira. Identity... systems (ServiceNow, Jira). Solid understanding of network protocols and traffic analysis. Certification: CompTIA Security...
: Windows/Linux server administration, enterprise networking, and storage (SAN/NAS). Proven experience using ServiceNow...). Knowledge of containerization (e.g., Docker, Kubernetes). ITIL, ServiceNow, or Remedy certifications. Advanced infrastructure...
vendors like Microsoft, CyberArk, SailPoint, ServiceNow, RSA, etc. Significant experience in working with all levels of staff...
communication, problem solving Preferred: Experience with ServiceNow and/or PowerBI Compensation for the Business Systems..., government, power bi, powerbi, servicenow, service now, high school diploma, communication, problem solving, microsoft office...
ServiceNow Palo Alto Networks Cortex Xpanse CompTIA Security+, CEH, CISSP, CISM, CISA, CCSP, CIPP, CPT, CCSS Clearance...
to: Perform tasks and complete customer requests using the ServiceNow delivery platform. Resolve incident tickets issued through... ServiceNow. On-board customer's assets consisting of operating systems, applications and network devices in multiple enclaves...
and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow preferred) You can serve...
and policies, and stays abreast of process changes Utilize ServiceNow dashboards, tools, and techniques to report the status...
is seeking a Data Engineer with strong expertise in Microsoft Azure and experience integrating with ServiceNow (SNOW) platforms... platforms, and ServiceNow applications. The ideal candidate will have deep hands-on experience in Azure Data Factory, Azure...
(DoDD 8570/ DoDD 8140). Experience with ITSM and/or ServiceNow. Comparable VMware certifications, RHCE, MS Certifications...
appropriate SLAs and KPIs and create appropriate ServiceNow (or Tableau) dashboards, for reporting and communications to ensure... with ServiceNow, Tableau, or other measurement tool sets; and experience with Microsoft Excel advanced functions Experience...
, digital transformation, or ServiceNow/ERP/CRM platforms Familiarity with Agile and DevSecOps environments...
(e.g., ServiceNow). Ability to work effectively across capture, solution, technical, and proposal teams in a fast-paced...