ticketing tools e.g., ServiceNow. Maintain support documentation, change logs, and knowledge base articles. Track SLAs, KPIs...
+, ServiceNow, Remedy, etc) Travel Required: Occasional trips to the customer site in St. Louis, MO Telecommuting Options...
with incident ticketing and tracking systems (e.g., ServiceNow, Jira, Remedy) Strong analytical mindset and ability to lead...
, ServiceNow) Experience leading shift-based operations or 24x7 response teams Deep knowledge of malware, intrusion detection...
asset management audits. Experience with asset management tools (e.g., ServiceNow, Asset Smart, etc.). Preferred...
or similar platforms. Familiarity with ServiceNow or other IT service management platforms. Develop and review Method...
systems (ServiceNow highly desired). Microsoft Windows 11 and Office suite administration and troubleshooting knowledge...
of SMB/CIFS and NFS file sharing protocols Linux scripting (Python, Perl, Ruby, Bash) Understanding of ServiceNow, NETS...
through phone, email, and remote tools. Maintain and update records in the ticketing system (ServiceNow), ensuring accurate... Systems. Solid experience with ServiceNow or similar IT Service Management (ITSM) platforms. Strong understanding of desktop...
requirements for ServiceNow applications tool to meet business objectives. Strong analytical and problem-solving abilities...
(i.e. ServiceNow) Must have and maintain an Active/Interim Secret clearance. 1 to 3 years of experience in an analytical role...