(e.g., ServiceNow), ensuring that requests and incidents are logged, escalated, tracked, and resolved within agreed SLAs... (ITSM) frameworks and familiarity with service desk ticketing systems (e.g., ServiceNow) is essential. ITIL v3/v4...
in Microsoft Office 365 implementation Experience in PM Tools (e.g. ServiceNow) and Data Analysis tools (e.g. Qlikview...
on ServiceNow and Workday. Perform regular audits and quality checks on case management systems to ensure high service standards... processes, and compliance requirements. Proficiency in ServiceNow and Workday systems. Excellent data management skills...
in ServiceNow workflow process implementation, SharePoint, JavaEE, Oracle Database, Microsoft SQL Server, System Development Life...