Integration and Automation: Integrate NetView, Netgain, and ServiceNow platforms to enable automated incident ticketing...), integration of TWS with MailEnable, integration of NetView, Netgain, and ServiceNow platforms to enable incident ticketing...
Responsibilities: ITSM & Configuration Management: Customize and maintain the IT Service Management (ITSM) tool ServiceNow..., including workflows, forms, and service catalog items. Manage user accounts and perform service customizations in ServiceNow...
. Hands-on experience with Microsoft DevOps (CI/CD) and familiarity with ServiceNow, JIRA, or equivalent tools. Awareness...
sessions Log, track, and resolve incidents and service requests using a ticketing system (e.g. ServiceNow) Support Windows... supporting Windows OS and common end-user applications Familiarity with ticketing systems (ServiceNow or similar) Exposure...
role. Key Responsibilities: Seeking a seasoned ServiceNow professional to lead CMDB setup, governance, and lifecycle... in ServiceNow CMDB. Strong knowledge of ServiceNow modules, Discovery, I&R, CSDM. Certifications and financial sector experience...
), Virtual Meeting and collaboration tools (Zoom, MS Teams) support Hands-on experience with ITSM platforms (ServiceNow, BMC...
; ITIL certification is an advantage. Exposure to leading ITSM / IGA solutions (e.g., SailPoint, ServiceNow, CyberArk...
(ServiceNow, Jira) and basic network troubleshooting. Project & Operational Support: Experience with system rollouts, UAT, change...
devices). Log and resolve incidents using enterprise ticketing systems (e.g., ServiceNow). Communicate professionally..., laptops, printers, and mobile devices. Familiarity with ticketing systems (ServiceNow preferred). Experience supporting...
, GitLab Familiarity with cloud-based platforms (ServiceNow, Salesforce Sales/Service Cloud, Azure) is a plus Ability to work...
, and a Bachelor’s degree in Information Technology or business. Understanding of ITSM tools (e.g., ServiceNow, BMC) and ITIL...
management tools (e.g., ServiceNow) Proven track record in vendor management and SLA governance Excellent communication...
languages like PowerShell, Bash, and Python. Familiarity with ServiceNow catalog and workflow is plus Familiarity...
, or managing enterprise GRC solutions (e.g., RSA Archer, AuditBoard, ServiceNow GRC, OpenPages, MetricStream, or SAP GRC...
and maintain the IT Service Management (ITSM) tool ServiceNow, including workflows, forms, and service catalog items. Manage user... accounts and perform service customizations in ServiceNow. Maintain and update the Configuration Management Database (CMDB...
, Netgain, and ServiceNow platforms to enable automated incident ticketing and alerting. Design and implement auto-triggering...), integration of TWS with MailEnable, integration of NetView, Netgain, and ServiceNow platforms to enable incident ticketing...
tools (ServiceNow, Jira) and basic network troubleshooting. Project & Operational Support: Experience with system rollouts...
in ServiceNow ticketing system compulsory Previous experience supporting IT in a plant environment NOTE: Wearing of steel-toed... knowledge (TCP/IP, Wi-Fi, VPN) Exposure to ticketing tools (ServiceNow) Non-Technical Skills Strong customer service...
of ITIL processes; ITIL certifications are a plus. Experience using ServiceNow or similar platforms for managing incidents...
environment with a real-time work ticketing system (ServiceNow) Draft and manage client billings, ensuring accuracy and timely...