to applicable queries Give direction to Solution Designers and Developers based on High Level Design Assist Tower Leads and Project... technologies . Experience with automation/orchestration tools (e.g., Ansible, Kubernetes, Terraform, ServiceNow). Solid...
team of service management analysts and ServiceNow developers, to deliver smart, scalable solutions that make a real... requirements, analysing the needs and wants, designing solutions and basic configuration delivery. Working alongside developers...
for DevOps environments and collaborate with developers, engineers, and support teams to help implement those requirements... support for ServiceNow (SNOW) request handling, including reviewing and approving firewall and security group requests when...
efficiency. Closely work with developers, DevOps, infrastructure teams, and different stakeholders to achieve proactive incident... data from ticketing systems (Jira, ServiceNow, etc.) to improve team responsiveness and resolution quality. Update...
, and fields. Develop, document, and maintain operational processes and procedures related to Salesforce. Assist Developers... with Service Management Tools e.g., ServiceNow and xMatters. Experience with data management, reporting, and analytics. Knowledge...
, and fields. Develop, document, and maintain operational processes and procedures related to Salesforce. Assist Developers... with Service Management Tools e.g., ServiceNow and xMatters. Experience with data management, reporting, and analytics. Knowledge...
, and technical support efficiency. Closely work with developers, DevOps, infrastructure teams, and different stakeholders..., and act on incident trends and recurring technical issues. Use data from ticketing systems (Jira, ServiceNow...
. Collaborate Across Teams: Work with Infrastructure Engineers, Software Developers, and DevOps teams to streamline workflows..., Windows), Microsoft Tools, ServiceNow, Confluence, Jira, ITIL Foundations. Familiarity with workload automation tools...
for DevOps environments and collaborate with developers, engineers, and support teams to help implement those requirements...-hoc support for ServiceNow (SNOW) request handling, including reviewing and approving firewall and security group requests...