: Execution: Strategic Accounts Customer Success Managers (CSM) own a book of business averaging 5-8 clients or ~$ 5-8MM in ARR..., the CSM leads the engagement to drive swift resolution. Account Stewardship: Strategic Accounts CSMs act as the main...
. Support escalations for complex or strategic accounts while coaching IC ownership and self-resolution. Promote a value... realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set the bar for solution advising...