digital transformation across organizations and industries to bring value and impact to the healthcare ecosystem Enterprise... strategic objectives that will enable value creation for patients at lesser cost to the society Working with the wider team...
strategic leadership aligning with the University's strategic plan for the information technology (IT) infrastructure, digital... (AI) technologies across the University in partnership with other units; Lead the University Libraries in expanding digital collections...
with enterprise-wide customer experience goals. Drive digital transformation initiatives (e.g., AI chatbots, automation, omnichannel..., operational resilience, and strategic business decisions while owning critical projects. The Director ensures alignment...
in customer experience and drive practical transformation across customer touchpoints, with a target to deliver and sustain... leading NPS in the industry. Lead and manage customer-centric initiatives and the CX governance framework to ensure...