creativity and quality. As the exclusive agent of IslandWay in Saudi Arabia, They provide premium frozen sorbet ice cream served... and zakat regulations; support preparation and submission of returns. Coordinate with external auditors and regulatory...
across our product suite: Agent.sa (AI voice & WhatsApp agents), SAFHA (document parsing & archival), Velents ATS (AI-powered hiring..., and real-time integrations powering our AI agent platform Build admin dashboards, analytics views, and client-facing web...
We are seeking a UCC Solution Architect to support the design, development, and maintenance of unified contact centre solutions..., and reporting frameworks.Support configuration and implementation activities for platforms such as AWS Connect and Genesys solutions...
identity verification (ID checks, biometric captures, or document collection) at the doorstep. Activation Support: Monitor.... SLA Performance: Meet tight Turnaround Times (TAT)—often 24–48 hours for new or replacement cards. Agent Training...
Overview: As a Fleet Control Tower Agent, you will be on the front lines of our control center — monitoring live... and customer support to ensure incidents and safety violations are managed effectively and in full compliance with company policies...
quality tooling, leveraging LLM prompt engineering, agent-based systems, MCPs, and other emerging enablers. Generate..., prompt engineering, agent-based workflows, or similar techniques in real-world tooling. Knowledge of CI/CD tools (e.g...
Engineering, and Advanced Analytics to support enterprises in achieving business success. We work with globally recognized brands... an “as-a-service” model. Job Description: This is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The...
monitoring and analyzing call volume, agent availability and other key metrics to make real-time adjustments to staffing... and opportunities for improvement.The WFM Coordinator will report to the WFM Lead and work closely with the customer support team...
-driven recommendations that improve stakeholder satisfaction and reduced re-work. Strong Knowledge in Technical Support... with external applications using PaaS extension integration tools (OIC). Overseeing and providing support for Oracle Cloud...
and reduced re-work. Strong Knowledge in Technical Support for Fusion ERP platforms Collaborated with cross-functional...). Overseeing and providing support for Oracle Cloud Integration (OCI) implementation and integration of multiple business...
focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German..., and operational KPIs. Stakeholder Collaboration Work closely with Operations, Quality, and other L&D stakeholders. Support...
focuses on spoken German, business communication, pronunciation, and cultural awareness to ensure agent readiness for German..., and operational KPIs. Stakeholder Collaboration Work closely with Operations, Quality, and other L&D stakeholders. Support...
, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers... Like Smooth execution of training waves and implementations. High-quality training delivery and improved agent performance...
, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers... Like Smooth execution of training waves and implementations. High-quality training delivery and improved agent performance...
CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless... actual vs plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times...
CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless... actual vs plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times...