recommendations meet regulatory standards. Maintain audit trails, escalation logs, and case documentation in line with policy. Partner... with QC/QA teams to maintain acceptable error rates and investigation quality. Act as first point of escalation...
and Azure designs, automate, and operate reliable cloud platforms, while providing escalation-level support for production.... You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support...
We are seeking a highly experienced IT Audit Manager with proven expertise in SOX ITGC management to strengthen our internal control... escalation of issues or delays impacting audit readiness and maintain transparency with IT and audit leadership. Serve as the SOX...
opportunities. Serve as an escalation point for complex client issues and drive timely resolution. Partner with sales... and accounting experience, with at least 5 years in Sr. Manager or Director capacity (or equivalent roles) managing (1) outsourced...
Analyst is responsible for real-time performance management across our contact center network and acts as a key support... Managers to make informed decisions. Key Responsibilities Support Command Center Operations Managers by providing real-time...
issue management and support for Visa Commercial Solutions and Visa Direct Products/Services Responsibilities: Provide... service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support) Investigate...
. Ensure SLA agreed processing timeframes are met at all times. Ensure early escalation to the Finance Team Lead/Team Manager... support to SMEC branches and Subsidiaries, with a particular emphasis on Accounts Receivable transactions, debtor management...
, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority... of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth...
with WiproâÂÂs Service Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond... as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ͏ ͏ Mandatory Skills: TIS...
escalation readiness for complex customer issues. CSR II demonstrates expertise in support processes, mentors junior agents... Networking - Customer Experience Reports To: Manager, Customer Care & RMA Operations Location: Global Operations (APAC/EMEA/AMS...
experience at scale. Serves as the primary interface and escalation authority for contracts managed through the Global... Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery...
with WiproâÃÂÃÂs Service Desk objectives ͏ Do: Be responsible for primary user support and customer service..., SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation...
and business scenarios against specified requirements Create, manage and maintain project plans and act as the project manager... documents Coordinates with Citibank NA Branches and Citi @ Work (CAW) on escalation of exception items (technical deficiencies...
, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority... of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth...
. Ensure SLA agreed processing timeframes are met at all times. Ensure early escalation to the Finance Team Lead/Team Manager... support to SMEC branches and Subsidiaries, with a particular emphasis on Accounts Receivable transactions, debtor management...
. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform... Development projects. You'll work closely with the Custom Development Manager, Project Managers, Technical Leads, and developers...
Success Operations Manager Positions Supervised: Yes Amount of Travel Required: Minimal; up to 15% Riskonnect, Inc. is the... essential functions. Primary Role Responsibilities The Success Operations Leada will support, guide, and motivate the team...
and adjusts plans with the Area and Branch Manager. Conducts client calls, sales presentations, and other sales activities..., and on-site product presentations for new business acquisitions, sometimes jointly with the Branch Manager. Promotes & facilitates...
operations executive position. What You Will Do 1. Support the CEO & Filter Information -Manage and organize CEO communications... until completion -Help resolve cross-team issues before escalation 3. Improve Systems, SOPs & Reporting -Help document and improve SOPs...
and adjusts plans with the Area and Branch Manager. Conducts client calls, sales presentations, and other sales activities..., and on-site product presentations for new business acquisitions, sometimes jointly with the Branch Manager. Promotes & facilitates...