: What this job involves Address tickets and escalate to support team as required. Provide assistance in resolving and ensure issues... as required (procedures, user guides and training documentations) Manage a team of analysts to deliver SLA and efficient helpdesk support...
Degree is required Must have a minimum of 3 years of experience leading a team handling insurance services/financial/banking... account (Global Support BPO or Shared Services) Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g...
: What this job involves Address tickets and escalate to support team as required. Provide assistance in resolving and ensure issues associated... as required (procedures, user guides and training documentations) Manage a team of analysts to deliver SLA and efficient helpdesk support...
Degree is required Must have a minimum of 3 years of experience leading a team handling insurance services/financial/banking... account (Global Support BPO or Shared Services) Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g...
Degree is required Must have a minimum of 3 years of experience leading a team handling insurance services/financial/banking... account (Global Support BPO or Shared Services) Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g...
Degree is required Must have a minimum of 3 years of experience leading a team handling insurance services/financial.../banking account (Global Support BPO or Shared Services) Metrics/KPIs: Preferably with experience handling/monitoring metrics...
Degree is required Must have a minimum of 3 years of experience leading a team handling insurance services/financial.../banking account (Global Support BPO or Shared Services) Metrics/KPIs: Preferably with experience handling/monitoring metrics...
to support the operations from PGS procedures, and state & federal regulations to make appropriate, accurate, and timely... decisions. Monitor call volumes, manage daily workloads, and ensure the team adheres to company policies and service level...
performance reviews, and provide coaching to improve agent skills. Manage the stakeholder expectation to support the operations..., manage daily workloads, and ensure the team adheres to company policies and service level agreements (SLAs). Ensuring the...
and services offered by B&P Group Disability Team * Handle escalated customer issues and complaints Qualifications PHRN... expectation to support the operations from PGS procedures, and state & federal regulations to make appropriate, accurate...
) and conduct performance reviews, and provide coaching to improve agent skills. Manage the stakeholder expectation to support the... call volumes, manage daily workloads, and ensure the team adheres to company policies and service level agreements (SLAs...
institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services... in the office and working from home. Department: The team is responsible for the preparation of financial statements...
of portfolio and security level returns and analytics. The Portfolio Services Reconciliation Team conducts daily analytics research... You Are: Portfolio Services is an integrated suite of client services that ensures consistent, accurate and timely nightly processing...
of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail... for coaching and mentoring less experienced team members to build their capability. Key Responsibilities Collaborate with the...
delivery of Benefit Services and tools. Maintains oversight of team processes and systems. Conducts work at the tactical level... to join our Benefits Operations Team at Mercer. This role is will be based in Manila, Philippines. This is a hybrid role...
Foster a Customer-First Mindset Lead by Example About the Team: Work Authorization No calls or agencies...Job Category: Service Support Job Description: Join a High-Performance Culture That Drives Innovation...
? Consulting Support Services - Senior Consultant The opportunity CSS role enables Consulting Engagement team's efficiency..., and there is proactive coordination /communication Provide appropriate support to engagement team by coordinating, supporting...
and services being supported. Strategy Collaborate with customers to craft and implement short- and long-term Customer Support... for Service Management concerns. Partner with Customer Support team members and Engineering to continuously improve the AI Tools...
Percona's Technical Support team handles some of the most challenging and rewarding database issues in the world.... We are looking for a Support Supervisor to help us lead and grow this capability even further. This role fits within a well-defined structure...
Services Role Type Content Role Rank Content Lead | 64 Current Rank The opportunity EY GDS Content Center of Excellence... and editorial managers. People in the team provide support for key global EY publications and campaigns. The Supervising Associate...