monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team...
handoff of cases requiring customer contacts to the appropriate team. SLA Management: Maintain a strict service level... Quality Specialist is a critical, non-customer-facing role designed to drive operational excellence and compliance...
handoff of cases requiring customer contacts to the appropriate team. SLA Management: Maintain a strict service level... Specialist is a critical, non-customer-facing role designed to drive operational excellence and compliance within our operations...
technical/nontechnical concern or inquiry Takes first-line support via phone, email, and chat. Ensures all customer... technical sharing and training, solution contribution, and self-service participation. Meets business objectives and team...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team...
opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service..., prioritization and issue escalation to ensure agent readiness via telephony and access availability Provide access consultation...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team...
a customer-centric culture, and continuously seek ways to improve service quality in alignment with Thunes' standards. Key Role... members' skills and knowledge, ensuring they meet and exceed customer service standards. Communication & Knowledge...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team...
to stakeholders. Build and maintain positive relationships with employees we support.. Provide exceptional customer service... satisfaction of the customer. Demonstrated analytics and problem solving skills Excellent customer service and communications...