center documentation for a growing B2B SaaS platform. In this role, you’ll turn complex product workflows into easy-to-follow... support tickets and improve the customer experience. What You’ll Do: Write, edit, and maintain help center articles, FAQs...
About the job Customer Success and Support Specialist (B2B-SaaS) Working Schedule: Monday - Friday (Pacific Standard...-level customer support via email, live chat, and Zoom/video calls Troubleshoot platform issues by asking clear, targeted...
Position Overview: The Customer Support Executive – Platform is responsible for providing effective and timely... support to customers of Refinitiv Data Platform (RDP). This includes active focus on enquiry resolution, a positive customer...
demonstrated skillset in a technical support or customer support role, ideally in a SaaS environment. Experience supporting Managed.... Essential Responsibilities (includes, But Not Limited To) Internal Platform & Marketplace Support: Handle inbound technical...
Position Summary The Technical Support Specialist (Partner Support Specialist Engineer) will serve as a vital point... management, seamless customer migrations, and swift resolution of technical issues. Their primary focus will be handling...
. You will handle customer inquiries via phone, email, or chat regarding technical issues related to our LMS platform and the solutions...Job Description: Position: Technical Support Associate Location: Manila, Philippines About LRN: LRN is the...
will oversee key technical projects that enhance our support operations, including incident response processes, customer... Support organization to manage specific customer notifications and inbound questions. Work with Product and Engineering...
. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The... to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients...
: 3+ years experience with: Client onboarding in a SaaS or tech environment Product or technical support Performance... client-facing communication Product & Technical Support Serve as first-line support for client questions and issues...
professional and confident client-facing communication. Product & Technical Support Serve as first-line support for client... environment Product or technical support Performance tracking or reporting Confident on video calls and in direct client-facing...
About the Role We're seeking experienced Product Support Specialist to provide email- and chat-based technical support... of experience in customer support within SaaS, ecommerce, or marketing-technology environments. Demonstrated ability to diagnose...
Job Requirements Minimum of 2 years of experience in technical support, IT help desk, or SaaS customer success Excellent written.... Job Responsibilities Provide timely, enterprise-level customer support via email, live chat, and Zoom/video calls Troubleshoot...
resolving technical customer support enquiries, coordinating customer installations & scale calibrations, executing system... configuration changes, and the ongoing maintenance of the product knowledge base. Customer Support Respond promptly to customer...
resolving technical customer support enquiries, coordinating customer installations & scale calibrations, executing system... configuration changes, and the ongoing maintenance of the product knowledge base. Customer Support Respond promptly to customer...
users solve complex product issues and get maximum value from our platform. As the first line of human support... for escalations and advanced queries, you'll blend customer empathy with technical expertise - acting as a key bridge...
for product features, integrations, and platform functionality Handle phone and email support requests when needed to ensure...Customer Support Specialist - Freelance, Remote Department: Support & Leadership Employment Type: Full Time...
and ownership of customer issues Responsibilities Provide First-Tier Customer Support while Advocate for exceptional customer... preferably technical courses 6 months of experience in technical support role. Required for Internal: At least 6 months...
with engineering, product, support, and operations teams to translate complex technical concepts into clear, accurate, and user..., Support, NOC, and Customer Success teams. Act as the documentation subject matter expert during system design and release...
between development teams, architecture, and product stakeholders Participate in customer meetings when required to understand technical... Architects to refine high-level designs and ensure consistency with platform architecture Create technical specifications...
and getting on calls to help them with technical API questions Qualifications and Skills Successful customer support requires... best possible experience on our platform. The Technical Client Success Specialist will be responsible for keeping Nasdaq’s data clients happy...