. Technical Support Advocates are responsible for providing advanced frontline technical support to Medallia admins, clients... and partners, solving complex technical challenges, and contributing to continuous improvement initiatives across our global...
, both technical and operational, and to ensure we have customer onboarding and support documentation and processes that deliver... features - Provides product support to sales and delivery teams with communication and training on product functionality...
America & LATAM) - Work closely with the support team to ensure timely resolution of tickets and underpinning issues..., and methodologies are in place to support outstanding service delivery - Taking accountability for service delivery performance...