Provide technical assistance and support for incoming queries. Document and track issues using ticketing systems. Guide... customers through problem-solving processes. Maintain a high level of customer satisfaction. Collaborate with the technical team...
Job Description The Technical Support Specialist is customer facing and dedicated to providing product services... to create, store, manage, and share their code) Provide expert-level technical guidance to staff, guiding them through issue...
Job Description The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote... network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application...
Technical (Product Support Eng) Level 1 Philippines, Remote - Candidates must be based in the Philippines Perks- Remote... cases simultaneously Education and/or Experience: 1 - 2 years of technical product support experience with demonstrable...
Date: ASAP What does a day in the life of a Technical Support Representative II look like Provide advanced technical support... technical solutions to non-technical customers in a clear and concise manner Escalate complex issues to higher-level team...
connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions... technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle...
as needed. Be responsible in creating and updating technical documents the Level 1 engineer will follow for support. Mandatory Skills... Management Services: Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support...
organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support... and should possess the below qualities Must be 18 years and older High school Diploma/GED 1-2 years of technical support or IT helpdesk...
Provide technical assistance and support for incoming queries and issues related to computer systems, software... functionality. Educational Qualifications: Bachelors degree in Computer Science or related field. Experience Level: Less than 1 year...
and resolutions through clear non-technical communication Demonstrate the correct level of urgency while resolving client incidents... to build a lucrative career, then welcome to THRIVE! Position Overview The Tier 1 Engineer will have responsibility for remote...
-level technical support to customers via phone, email, and chat. Troubleshoot and resolve issues related to smart alarm..., and configuration processes. Escalate complex technical issues to higher-level support or engineering teams when necessary. Maintain...
organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support... and should possess the below qualities Must be 18 years and older High school Diploma/GED 1-2 years of technical support or IT helpdesk...
Description: We are looking for a dedicated and customer-focused Technical Support - Level 1 & 2 Specialist to join our team. As a support specialist... combination of technical expertise (50%) and customer service skills (50%) Proven experience in technical support or a similar...
%): Provide a high level of technical support to clients revolving around DNS, domain transfers, email authorizations... And Requirements At least 1-2 years of experience as a technical support or customer support, preferably in a BPO work environment...
Solutions, etc. Support training and developmental activities for the Technical Support team, and new hires. Assist the... Coordinate with other teams/support to complete the request of customers. Monitor team service level and assists in workload...
. Experience, Education, Age Solid 1 year of Technical Support and 1 year Customer Service experience preferably intermediate... Davao, Philippines Technical Support Representative Join us as a Technical Support Rep! Use your tech skills to resolve...
or equivalent Experience 1 year of BPO technical support program experience is required 6 months of BPO Sales experience... to deliver technical support solutions Processing service requests and managing inquiries related to handset protection...
organization. We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support... and should possess the below qualities Must be 18 years and older High school Diploma/GED 1-2 years of technical support or IT helpdesk...
Job Description The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote... network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application...
We are looking for a Technical Support Specialist who is passionate about helping customers and resolving technical... are resolved in a timely manner. Certificate from college, technical school, or at least 1 year of related experience. Minimum 1...