a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group... Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades...
a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group... Lifecycle support of loan trades from the time the trade is posted until settlement including the prioritization of trades...
queues and agent performance to address immediate gaps and proactively support agents to meet service goals. Develop... in reading logs and understanding the statuses (e.g., technical support knowledge). Proven coaching experience and ability...
Engineer with expertise in the Genesys platform to join our operational support team. This role involves providing technical... to delivering high-quality support services. Critical Skills Operational support: Provide technical support for contact center...
obligations are met - by interval, daily, weekly, and/or monthly. ● Ensure that near real-time agent performance data... is maintained to support operations management with accurate performance coaching information. ● Analyze call and staff forecasts...
QA Analyst will monitor inbound/outbound calls and email responses to assess associates’ demeanor, technical accuracy... of any applicable departments to ensure that all quality deadlines are met Support the efforts of senior management and operations...
center experience in collections/sales/customer service/technical support. 1 or more years of supervisory experience... with all call center objectives, performance standards, and policies. Monitoring and evaluating agent performance, providing...
What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End.... Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement...
What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End.... Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement...
What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End.... Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills...
What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End.... Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills...
Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team... are coached timely and effectively. Coaching abilities to drive agent performances Provide input for Knowledge Article updates...
What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End.... Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement...
Job Description: WE’RE HIRING FOR AN AUTOMATION ENGINEER PH AT MANILA! Excis is a global IT support leader globally... skilled Automation Engineer with expertise in n8n, AI-driven process automation, and AI agent integration...
What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End.... Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement...
What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End.... Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement...
) to assess agent performance against established scorecards or rubrics, evaluating demeanor, technical accuracy, customer service... Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift...
candidate will have strong technical skills, experience with CI/CD pipelines, infrastructure as code, and AWS services.... * Integrate Amazon Connect with AWS Lambda, Amazon Lex, DynamoDB, and other AWS services. * Support omnichannel workflows...