, if you do have any questions, please feel free to reach out We're looking for a Customer Success Engineer (Tier 1) to be the first point of contact... troubleshoot basic technical issues, respond to support tickets, and guide customers through solutions that enhance...
, if you do have any questions, please feel free to reach out We’re looking for a Customer Success Engineer (Tier 1) to be the first point... of our products. You’ll troubleshoot basic technical issues, respond to support tickets, and guide customers through solutions...
hard, keep it fun, and expect the best. Position Summary: The Partner Support Specialist Engineer will serve as a vital.... Essential Responsibilities (includes, But Is Not Limited To) Technical Support & Troubleshooting: Provide expert-level support...
Role Description: Technical Support Engineer Location: Remote (Philippines Preferred) | Shift: Australian Hours... customer perspective. Skills & Experience 1–2 years’ experience in technical or SaaS customer support. Familiarity...
**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING*** JOB TITLE: Help Desk Engineer- Tier II RATE: Php... Certified Technical Associate, Sophos Central Endpoint and Server Engineer, UniFi Network, Datto Advanced Technician, Veeam...
to clients via phone, email, and our support portal. Mentor and Escalate: Act as an escalation contact for Tier 1 UCaaS Analysts..., providing technical guidance and support to help them resolve issues. Escalate complex problems to higher-tier support, vendors...
to clients via phone, email, and our support portal. Mentor and Escalate: Act as an escalation contact for Tier 1 UCaaS Analysts..., providing technical guidance and support to help them resolve issues. Escalate complex problems to higher-tier support, vendors...
issues that escalate beyond Tier 1 support. This role requires a deeper technical expertise to analyze, diagnose, and resolve... root causes of technical problems. Collaboration: Working closely with Tier 1 support and other departments for issue...
issues that escalate beyond Tier 1 support. This role requires a deeper technical expertise to analyze, diagnose, and resolve... to identify the root causes of technical problems. Collaboration: Working closely with Tier 1 support and other departments...
issues that escalate beyond Tier 1 support. This role requires a deeper technical expertise to analyze, diagnose, and resolve... to identify the root causes of technical problems. Collaboration: Working closely with Tier 1 support and other departments...
Role Overview The Network Support Engineer - L1 will be responsible for providing first-level support for network... instructions from higher-tier support teams. Perform tasks such as cable tracing, patching, device reboot, module replacement...
to engineer solutions for 2000+ Virtual Desktops. Provide remote support for Citrix-related incidents escalated by the tier 1... Service Desk Support. Complete understanding of Windows Client and Linux. This would entail administration and automation...
Tier 1 and Tier 2 support to customers. As needed, the role will also help with company's system installations, upgrades... communication skills: verbal, written, and reading is a MUST Proven experience providing Tier 1 and Tier 2 customer support...
the way IT is deployed. Job Overview The Tier-2 NOC Engineer is the escalation point for well-defined Network Route/Switch... corrective change within the production environment. Responsibilities Working with the Tier-1 NOC Team to proactively identify...
The Tier-2 NOC Engineer is the escalation point for well-defined Network Route/Switch support activities. The scope... within the production environment. Responsibilities Working with the Tier-1 NOC Team to proactively identify potential...
the way IT is deployed. Job Overview The Tier-2 NOC Engineer is the escalation point for well-defined Network Route/Switch... corrective change within the production environment. Responsibilities Working with the Tier-1 NOC Team to proactively identify...
At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable... find purpose and growth in their work. We're currently looking for top talent to fill the role below: Role: Software Engineer...
, scalability, and performance as usage grows - Provide technical support and troubleshooting assistance when clients encounter...At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable...
At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable... find purpose and growth in their work. We're currently looking for top talent to fill the role below: Role: Applied AI Engineer...
The Tier-2 NOC Engineer is the escalation point for well-defined Network Route/Switch support activities. The scope... within the production environment. Responsibilities Working with the Tier-1 NOC Team to proactively identify potential...