1.Technical Support and Issue Resolution Respond to customer technical issues encountered while using HubSpot through... enhancements and bug fixes. Participate in the development of the knowledge base by authoring technical documentation, tutorials...
processes. Analyze and advance complex technical issues to the Level 2 product support team Ensure customer feedback...Handle support issues from Nessus customers via web to case, voice, and chat channels. Handle basic product...
1. Technical Support and Issue Resolution Provide technical support for the Intercom platform, addressing customer... issues related to chatbot configuration, API integrations, data migration, and more. Handle customer technical tickets...
Respond to Support Requests Handle incoming tickets, calls, or chats from users with technical issues. Troubleshoot... Complex Problems Identify issues that require higher-level support and forward them appropriately. Document Resolutions...
processes. Analyze and advance complex technical issues to the Level 2 product support team Ensure customer feedback...Handle support issues from Nessus customers via web to case, voice, and chat channels. Handle basic product...
manuals, and acceptance documents. 6. Technical Support and Maintenance - After project launch, follow up on requirement... changes, provide on-site technical support to users, and handle routine maintenance. - Includes answering client...
of our Global Technical Support group The technical support organization is a global team obsessed with providing excellent support... technical focal point for customers, investigating and analyzing complex technical scenarios and providing innovative solutions...
of our Global Technical Support group The technical support organization is a global team obsessed with providing excellent... support to LevelBlue/Cybereason valued customers, as well as partners and internal stakeholders. Our services include acting...
Position Summary The Manager of Technical Support oversees our APAC Technical Support Engineers in both tactical... (includes, But Is Not Limited To) Managing a team of Technical Support Engineers throughout the employee cycle (e.g...
Job Summary This role will involve providing world-class customer service and technical support for our vector database... decision-making. They should have a strong technical background, including experience working with Python and REST APIs, the...
experiences. What will you do Provide expert technical support and troubleshooting for product installation, activation...Join our dynamic team as a Technical Customer Service Professional and be the bridge between our customers...
to keep the customer performance at the highest level with a proactive approach Analyze L2 support requests from individual... experience with Linux Technical Skills Knowledge on Software Development Life Cycle (SDLC) Knowledge on working with Ticketing...
technical training and empowerment to internal sales teams and project management teams; 7. Participate in technical support...Primary Responsibilities: 1. Responsible for project proposal design and sales support, including customer needs...
Job Description The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote..., network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist...
and customer-focused Technical Support Specialist who resolves complex platform issues, supports configuration and customisation... and advanced technical support via tickets, email, and video calls Diagnose, reproduce, and resolve SaaS platform issues...
year experience in technical support, Ticketing systems, and typical corporate IT client end-user requirements Preferably...Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication...
creators or for more information, visit . JOB SUMMARY Avid Technical Support is responsible for the provision of high... quality technical and operational support for our software and solutions. Avid has a product range from low-end host based...
your passion with a team of over 1,000 talented professionals Responsibilities & Duties Executes and resolves L2 technical support... interactions. Develop and update technical documentation to support internal knowledge sharing and process consistency. Collaborate...
Job Description The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote..., network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist...
Job Description The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote..., network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist...