, sustainment, upgrades, and troubleshooting - Provide Tier 3 support for system failures and degradation problem identification... including 24/7 on-call support for operational system critical discrepancies that cannot be resolved by tier one and two...
Escalate unresolved technical issues to higher-tier support teams Initiate phone bridges with technical teams and client leads... Specialist: Serve as the initial contact for users seeking technical help via ticketing systems, phone, email, or in-person...
Tier I or Tier 2 Help Desk Support. Prefer experience troubleshooting through technical directories and virtual resources... support and assistance to users. Deliver Tier 1 customer support and communicate resolutions to customer issues...
Tier I or Tier 2 Help Desk Support. Prefer experience troubleshooting through technical directories and virtual resources... support and assistance to users. Deliver Tier 1 customer support and communicate resolutions to customer issues...