effectively into instructor-led and self-paced learning programs in partnership with the training team. Monitor content... TO US The Lead Content Owner is responsible for overseeing the creation, development, and maintenance of high-quality training...
materials including microlearning modules, full curricula, eLearning courses, product training, instructor-led training... learning experiences for technical and non-technical teams, primarily within a customer support or contact center environment...
The role is required to design end to end digital and instructor led training (ILT) to CX staff and leaders, onshore... employees Exceptional writing / storyboarding skills and outstanding attention to detail Strong technical understanding...
The role is required to design end to end digital and instructor led training (ILT) to CX staff and leaders, onshore... Strong technical understanding of delivering digital learning Broad experience and accomplishment in using a range of content...
of training programs: New Hire Training: Ensure onboarding programs cover technical fundamentals, ticket handling, and quality... (instructor-led, virtual classrooms, e-learning) Ensure train-the-trainer programs for internal facilitators Monitor training...
-to-end delivery of training programs: New Hire Training: Ensure onboarding programs cover technical fundamentals, ticket... of professional experience 7+ years in Learning & Development, specializing in technical and process training 3+ years in leadership...
-to-end delivery of training programs: New Hire Training: Ensure onboarding programs cover technical fundamentals, ticket... of professional experience 7+ years in Learning & Development, specializing in technical and process training 3+ years in leadership...
Training: Ensure onboarding programs cover technical fundamentals, ticket handling, and quality standards Upskilling & Cross... of professional experience 7+ years in Learning & Development, specializing in technical and process training 3+ years in leadership...
of professional experience 7+ years in Learning & Development, specializing in technical and process training 3+ years in leadership... provide technical support to the enterprise. This function includes employees working on incident management response...
programs: New Hire Training: Ensure onboarding programs cover technical fundamentals, ticket handling, and quality... of professional experience 7+ years in Learning & Development, specializing in technical and process training 3+ years in leadership...
of training programs: New Hire Training: Ensure onboarding programs cover technical fundamentals, ticket handling, and quality... & Development, specializing in technical and process training. 3+ years in leadership roles managing teams and driving strategic...
and instructor led high-tech product end-user and technical personnel training from the initial analysis and design through... through providing luxury experiences consistently. This position underscores the importance of elevated hospitality training...