Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls a...
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Competencie...
Overview We’re looking for a confident and people-centred Continuous Improvement and Change Manager to lead impactful transformation across fast-paced BPO and luxury retail environments. This is a client dedicated role for a premium luxur...
Overview The Change Manager ensures smooth adoption of organizational changes by focusing on people, processes, and impacts on technology. This role leads to communication and engagement plans, assesses readiness, and manages resistance t...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...
Overview The Global Training Director will define and lead the global Learning & Development (L&D) strategy for BFSI processes across multiple geographies and delivery centers. This role ensures standardization, scalability, and innovatio...
Overview The IR Manager is responsible for developing and executing IR initiatives that enables an environment of high engagement and fostering of good working relationships between management, the company and employees. The IR Manager is...
Overview Due to the growing demand for optimal service, we are urgently looking for Contact Center Agents for our Service Contact Center. In this role, you will be the first point of contact for consumers with questions about our househol...
Overview We are seeking a dynamic and forward-thinking candidate to lead client transformation and optimization that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. This role will impl...
Overview The Operations Supervisor will provide ad-hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high-quality service. This role involves evaluating and improving advisor performance, r...
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications 2/3 Years’...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications 2/3 Years’...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifica...