Job Title: IT Support Specialist III - TIERS Level 1 Service Desk Location: Austin, TX 78751 Job Type: Full-time... is seeking an experienced IT Support Specialist to join the TIERS Level 1 Service Desk team supporting the Texas Health & Human...
phone or email Identify, research, and resolve Tier I and Tier II support tickets using User Support tools and processes... resolutions to common Help Desk issues and workflows and make recommendations for process improvement Ability to troubleshoot...
phone or email Identify, research, and resolve Tier I and Tier II support tickets using User Support tools and processes... resolutions to common Help Desk issues and workflows and make recommendations for process improvement Ability to troubleshoot...
will be the escalation point for Tier 1 issues and will work with help desk staff and end users directly to help resolve system... and ensure their IT infrastructure operates smoothly. In your client support role, you will be responsible for: Tier 1...