2 Desktop Support Analyst to support the Department of Commerce. Responsibilities: Provide end-users exceptional... Tier 2 desktop support, addressing hardware, software, and network-related issues. Troubleshoot, diagnose and resolve...
of the hardware/software tools that the Tier 2 support services provide. Oversee overall helpdesk support for the desktop... appropriately to internal and external customers. Manage the performance of Tier 1 and Tier 2 services and support to clients...